Frequently Asked Questions

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WHERE IS YOUR OFFICE LOCATED?
Our Lakeview office building is located at 1300 W Belmont, Suite 509/510, Chicago, IL 60657. Our Loop office building is located at 318 W. Adams St, Suite 1531, Chicago, IL 60606.

HOW DO I MAKE AN APPOINTMENT?
To schedule an appointment please call us at (312) 753-9465 or email us at info@taylorpsychchicago.com.  We have flexible office hours Monday through Saturday.  

ARE PARKING AND PUBLIC TRANSIT OPTIONS AVAILABLE NEARBY?
Parking (Lakeview office): There is ample parking around Taylor Psychological Services, PC.  Free parking is available after 5pm in the building parking lot located on Belmont and directly next to our building.

Parking (Loop office):  There is a parking structure located across the street at 211 W. Adams. 

CTA: (‘L’) Take the Brown Line to the Quincy stop.  Walk 2 blocks west toward Wacker Dr.

DO YOU TAKE INSURANCE?
Yes, however, not every therapist may take the same insurance.  If we are not in-network with your insurance then we can use your out-of-network benefits. Additionally, sliding scales may be applicable on a case by case basis. Please email us via info@taylorpsychchicago.com if you require further details about which insurance plans we cover or if you require any background on our therapists.

WHAT’S YOUR CANCELLATION POLICY?
If you need to miss an appointment, we require at least 24 hours of notice; otherwise, you will be charged the full fee for your appointment. This fee is charged even if you do not attend the session if you do not cancel your appointment within 24 hours of the session. Payment is due at the time of session.

HOW OFTEN ARE SESSIONS SCHEDULED?
You can schedule your sessions to meet your needs and finances. However, often clients find that initially weekly or at times, bi-weekly appointments are useful until they see an improvement in their situation, and then they can decrease the frequency.

WILL I BE ABLE TO CONTACT YOU OUTSIDE OF OFFICE HOURS?
We do not have an on-call emergency answering service. On nights and weekends, you may leave us a voicemail or send an email, but we may not respond until our next opportunity during regular office hours. If you are experiencing an emergency, call 911 or go to the nearest emergency room.

IS WHAT I TALK ABOUT WITH YOU CONFIDENTIAL?
Yes—what you say in our offices stays in our office, within the limits of the law.  We abide by privacy regulations set forth by HIPAA.

HOW LONG DOES THERAPY TAKE?
Therapy sessions are about 45-60 minutes long (depending upon the needs of the client). How long you stay in therapy—be it five weeks, five months or longer—is entirely your choice. We will work together to determine the best course of treatment for you.

DO YOU WORK WITH YOUNG CHILDREN?
At Taylor Psychological Services, PC we have a therapist for every population and developmental stage. Please see each therapist’s professional biography to determine which therapist may best fit your needs.

CAN YOU DO SESSIONS WITH PEOPLE WHO LIVE OUTSIDE OF ILLINOIS?
We may be able to do phone and Internet video-conferencing consultations depending on the area where you are located.  Products such as Skype make this very easy and currently are free to use.  Skype sessions are also per therapist discretion and by appointment only. Please note that these services are billed directly to the client as they are not covered by insurance.

DO YOU PERFORM CUSTODY EVALUATIONS?
No, but I can provide referrals to qualified experts who perform that service.

DO YOU OFFER THERAPY FOR SAME-SEX COUPLES?
Yes, offer therapy to any couple seeking assistance.

DO YOU PRESCRIBE MEDICATIONS?
No, we are not licensed psychiatrists.  If we determine together that medications may be an option for you, we can provide referrals for qualified psychiatrists and other healthcare professionals and help coordinate care with that provider.